Happy customers are loyal customers.
It’s a known fact that it costs a business a lot more to attract a new customer than it does to keep an existing one.
Here are 4 tips on how to keep your customers coming back for more.
A customer will come to you because they can’t do what you can and they expect you to know exactly what they need and how
to get it.
Coming across confident and knowledgeable about your product or service instills confidence in your customer and they will come to trust and rely on you as an extension of their own business.
The key to any kind of relationship is effective communication.
If you keep your customers well informed, whether it be replying to an email promptly, updating them on progress on a job or sending out a newsletter or Facebook post, it will reaffirm your commitment to them and keep their confidence in you and your ability to deliver.
Great Customer Service should continue after the sale, not just leading up to it. You should always leave a lasting impression as good as your first.
Always thank your customer for their business at the end of a sale. In person or with a Thank You card, note or email, any will do the trick to leave your customers feeling appreciated and willing to return.
Don’t be afraid to ask for feedback from your customers regarding their experience with your business. You could ask them at the end of the sale or send a short survey .
If you receive any negative feedback (there’s always room for improvement), thank the customer for bringing it to your attention and use it as an opportunity to improve your product or service for the future.
We’d love to hear what you think of our service. It’s always good to hear what we’re doing right but more importantly we’d love to know if there is anything we could be doing better. If you would like to let us know, contact us using the button below or submit a comment.
Don’t be shy now.